During the change execution process, the Change Manager is responsible for managing the escalations due to delay or error
in change implementation. Change Manager must coordinate with relevant parties for resolving these escalations and inform
the stakeholders on the progress of the same. Appropriate actions to prevent future escalation should be identified and
implemented.
The Change Manager should keep the Engagement Manager informed on the escalations and also plan for actions to prevent
recurrence of similar escalations in future. The Change Manager must also collaborate with the Enagagement Manager and work
on complaints or feedback (if any) on Change Management.
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